The process begins when you contact one of our sub-brands online or by phone to arrange a site survey at your property. We have a dedicated bookings team who will take your call and offer you a selection of times when we can visit your home. You will be asked a series of questions to ensure that we can provide you with the service you are looking for, for example, if you own the space you are thinking about starting construction on.

Once you have confirmed an appointment with our booking team, one of our surveyors will come out to visit your property. Our experienced surveyors will take the appropriate measurements and sketches of your space, whether that is a loft, kitchen or basement space. You will be able to discuss all of your thoughts, ideas and plans that you may have already for your project. Our surveyors can provide you with a detailed overview of how your project will look and function, and the necessary steps to get to that completed state.

Following this site survey, your surveyor will draft floorplan sketches and create a detailed quotation for everything you discussed at your site survey. They can re-quote your project should it fall above or below budget, removing or adding specific features to fit your budget.

Once you are happy with the proposed works, we will ask you to enter a contractual agreement with us before proceeding any further. The contract will outline exactly what you are, and are not, paying for, and when you need to make the appropriate payments at various stages of construction. You will pay a deposit payment, which is fully insured and protected, and you will be given an approximate start date for your project to begin.

Your surveyor will pass their detailed quote and floorplan sketches to our architectural team, who will start to create the architectural plans needed for your project if you do not already have architectural plans. Your architect will be in contact with you about the specific elements of your project and they will advise you on whether your project needs planning permission from your local council. It is incredibly important that you are completely happy with your plans at this point, as this is the last stage where you can make revisions before construction will begin.

Before construction can begin you will need to obtain any relevant Party Wall Agreements, as we do not get involved in this process. Once you have obtained your Party Wall Agreements and received approval from your local council (if applicable), you will be assigned a building team and a Project Manager who will oversee your project.

Your Project Manager will contact you to arrange a start-up meeting, where you will discuss when you are ready to start the construction stage of your project. After deciding this, you will be contacted by our Customer Service Team who will introduce themselves as your point of call should you have any concerns or queries. You will be able to contact your Project Manager at any point and should they be busy they can be contacted by our Customer Service Team on your behalf.

Your project will be constructed by your assigned building team, with payments needing to be made at various milestones. This will all be tracked through our online system called the Simply Dashboard. Once the bulk of your project is completed, you will be asked to upload a snagging list which will be a list of checks you want your building team to go through before they sign off on your project. Once happy with your finished project, your project will be signed off by building control and you will be issued with a completion certificate and your ten-year warranty paperwork.

At the Simply Construction Group, we offer a ten-year warranty for each of our projects, with full access to our Customer Service Team at any point within that time. This covers many areas, including settlement cracks. We will have your project professionally photographed for our promotional material and for your own uses, so you can share your project with your friends and loved ones!